• Add and update payment methods

    For orders, we currently accept all major US credit and debit cards, Google Pay and Apple Pay.

    We're currently not able to accept prepaid credit cards, store gift cards, EBT cards, international payments, and other forms of payment not listed as accepted above.

    Add or update a payment method for orders

    To add a new payment method in the app:

    1. Tap the Account icon
    2. Tap Your account settings
    3. Tap Payment Methods
    4. Tap Add credit card
    5. Enter the card information and tap Save

    (Note: For American Express Cards, the 3-digit CVV on the back of the card may be used when inputting your payment method).

    To remove a payment method in the app:

    1. Tap the Account icon
    2. Tap Your account settings
    3. Tap Payment Methods
    4. In the top right, tap Edit
    5. Select the payment method you’d like to delete and tap the Red circle
    6. Tap Delete
    7. Tap OK

    To add a new payment method on a computer:

    1. At the top right, click Account
    2. Click Your Account
    3. Click Payment Methods on the left
    4. Click New card
    5. Enter the card information and click Save Changes

    To remove a payment method on a computer:

    1. At the top right, click Account
    2. Click Your Account
    3. Click Payment Methods on the left
    4. Click the card you want to remove
    5. Click Delete card

     

    Change your Express subscription payment method

    In the app:

    1. Tap the Account icon
    2. Tap Instacart Express
    3. Tap Select a credit card
    4. Tap the preferred payment method, or add a new one by tapping Add credit card
    5. Enter the payment information and tap Save

    On a computer:

    1. Log in and click Account
    2. In the drop down menu, click Instacart Express
    3. Next to Credit card, click Edit payment method
    4. Click the preferred payment method, or add a new one by tapping +Credit card
    5. Enter the payment information and tap Save Changes



    I’ve already placed my order. Can I move the charges to a different payment method?
    You can only change a payment method on an order once it's been delivered.

    First, make sure the card you’d like the charges moved to is already on your account. Follow the steps above to add or update payment methods in your account.

    Next, contact Instacart Community Support and let us know the last four digits of the card you’d like the charges moved to.

    Please be aware that once we issue a change on the original charge, expect to wait about 3-5 business days for the refund to appear on the old payment method, and the new charge to appear on the new payment method. If you do not see the refund within that window of time, you’ll want to contact your bank directly.

  • Promo codes and credits

    A promo code is a promotional offer extended to customers, such as a free delivery or a discount on your next order. If you receive a promo code, and would like to apply it to your next order,  you’ll need to add it to your account first.

    Credits may be issued by Community Support when resolving order and delivery issues. If you were issued a credit by someone in Community Support, the credit will be automatically applied to your account.

    Promo codes, gift cards, and credits cannot be applied to alcohol items.

     

    Add a promo code to your account

    In the app:

    1. Tap your profile icon on the top left corner
    2. Tap Add Promo
    3. Tap Redeem
    4. Enter the code and tap Redeem

    On a computer:

    1. Once you’re logged in, click Account
    2. From the menu, click Add promo code
    3. Enter the code and click Redeem

    Once the promo code has been added your account, it will be automatically applied to your next order.  

     

    View all active promos or credit in your account

    You can always check if you have Instacart credit, promo or free delivery for a future order by visiting the Promo Codes section of your account.

    In the app:

    1. Tap the Account icon
    2. Tap Add Promo
    3. Applied credits and promo codes will be listed on this screen

    On a computer:

    1. At the top right, click Account
    2. Click Your Account
    3. Click Promo Codes on the left
    4. You’ll see any coupons you have listed under AVAILABLE CREDIT/DISCOUNT

    Credits showing on your account will be automatically applied to your next order.  

    Please note: We reserve the right to discontinue a promo at any time and some promos have expiration dates. Please see terms for details.

  • Redeem a Gift Card

    Apply a gift card to your account:

    1. Log into your Instacart account. If you do not yet have an Instacart account, create one using the email address where you received the gift card
    2. Go to your email inbox and click the link
    3. The Gift Card will be applied to your Instacart account

    View your Gift Card balance:

    1. Log in and click Account
    2. In the dropdown menu, click Your account
    3. In the left-hand menu, click Promo Codes
    4. You’ll see your available card balance (displayed as an Account Credit)

    Apply a Gift Card to an order:

    Once applied to your account, available gift card credit will automatically apply to your next order. 

     

    I was sent an Instacart Gift Card, but I didn't receive it.
    If you were sent a gift card but have not received the email, we suggest the following:

    • Check your email's “Junk" or "Spam" folder
    • Confirm your email address with the sender

    The gift card I received went to an email address that is not associated with my Instacart account.
    If your Instacart account email address doesn't match with the email where your gift card was sent, the person who purchased the gift card will need to contact Community Support to have the card routed to the correct email address.  

     

    Each Instacart Gift Card is issued by Maplebear Inc. dba Instacart. The Gift Card is non-expiring and no fees related to its use are imposed. Use of the gift card is subject to the Terms of Service of Instacart and cannot be used to purchase alcohol products or other gift cards. The Gift Card is valid only in the country it was purchased and can only be used with one Instacart account. Gift Card may not be sold, copied, modified, or transferred, reloaded, or redeemed for cash, except to the extent required by law. Instacart reserves the right to void Gift Cards (including as a component of your Gift Card balance), close customer accounts, and bill alternative forms of payment if Instacart suspects that a Gift Card is obtained, used, or applied to an Instacart account fraudulently, unlawfully, or otherwise in violation of these terms and Instacart's Terms of Service. Instacart is not a retailer or seller. Instacart may not be available in all zip codes. Gift Card balance may be checked in the Instacart account it is used with or via Instacart Community Support.

     

  • Receipt and charges overview

    Access your receipt

    Once your delivery is complete, you can quickly access your receipt in your email inbox or in your Instacart account.  For a step by step guide to viewing your receipts, click here.

    Estimated order total vs Final order total

    When you place an order, we show you the anticipated charge for your items, including estimated taxes and fees. Any approved changes to your order during shopping can update the final total in your order receipt.

    Items subtotal - adjustment charges

    An “Adjustment Charge” on your delivery receipt means the final item charge, after any order changes, was higher than the original authorization hold. This will appear as an additional charge line item on your card statement.

    For more information about order changes, click here.

    For more about the temporary authorization hold, click here.

    Delivery fee

    For information about the Delivery fee, click here.

    Service fee

    For information about the service fee, click here.

    Taxes and Fees

    All applied Taxes and Fees will be visible on your receipt. For information about taxes and fees, click here.

    Tip

    Tips added after delivery will appear as a separate charge on your card statement. Tip adjustments will also create a separate charge or credit item on your statement.

    For more information on tipping, click here

    Alcohol items charge

    If alcohol is available for purchase, depending on your delivery address, you may see items containing alcohol charged separately from non-alcohol items. This can result in multiple charges for one order in your card statement.

    Refunds

    Any refunds applied to your order after delivery will show up in your order receipt.

    For more information on refunds, click here

  • Service fee

    What is the service fee on my order?

    The service fee helps support the Instacart platform and covers a broad range of operating costs including insurance, background checks, and customer support. The service fee is not a tip and does not go directly to the shopper delivering your order.

    How is the service fee calculated?

    The service fee is 5% of the subtotal of the items in your order, other than alcohol. The service fee is a minimum of $2 per individual store delivery. Within New York City the service fee is 7.5%.

    Alcohol service fee

    The 5% service fee does not apply to alcohol. The alcohol service fee covers the additional cost associated with ensuring compliant delivery of alcohol products and ID verification. The service fee that applies to the alcohol portion of your order is:

    • $0-$35 of alcohol: $2.00 fee
    • $35.01-$75 of alcohol: $4.00 fee
    • $75.01-$110 of alcohol: $8.00 fee
    • $110.01 or more of alcohol: $10.00 fee

    Can the service fee be waived?

    The service fee is fixed and cannot be waived.

    What if I am an Instacart Express subscriber?

    Instacart Express customers can waive the service fee through the end of their current membership period.

    What is the tip on my order?

    By default a 5% tip is suggested at checkout, with a minimum suggestion of $2 per individual store delivery. Tips are optional and the default tip may be adjusted at checkout or up to 3 days after the order is delivered.

    Shoppers appreciate tips as a way of recognizing great service and 100% of your tip goes directly to the shopper delivering your order. For more information about tipping, follow this link.

    Why did my service fee total change after delivery?

    At checkout we show you the estimated total for your order. Changes to your order, such as replacing or refunding an item, may adjust your final charge. The final service fee and suggested tip on your receipt is based on the final order total at delivery. For more information about order changes, visit this article.

     

  • Why is my order total different after delivery?

    When you place an order, we show you the anticipated charge for your items, including estimated taxes and fees. Any approved changes to your order during shopping can update the final total in your order receipt.

    These changes can include:

    Added items: After you place an order, you can add items to it! You will not see a charge for any items added to your order until after the order is complete.

    Replacement items: You can choose to have items replaced or not if something is out of stock. If an item is replaced, we’ll update your receipt to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

    Out of stock/refunded items: If an item is out of stock, your shopper will mark the item as out of stock, and we’ll remove it  from your item total. This will reduce the final amount of your order.

    Weight adjustments: Our shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested.  At the store, your shopper will input the correct items weights before checking out, and we’ll update your item total. For example, if you ordered 2 lbs of bananas, but we sent you 1.9 lbs, you will be charged for 1.9 lbs.

    Some item weights, like produce, are measured by shoppers using in-aisle scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.

    Special requests: A Special request is a way to add an item you don’t see listed on the Instacart catalog. If you have any special requests in your order, you'll be charged for them after the order is complete, since we don't know the cost of special request items until your shopper finds the item in the store. For a list of prohibited Special Request items, please view this article.

  • Manage your Express membership

    You can update your Instacart Express credit card and subscription auto-renew settings by logging into your account, and selecting Account > Instacart Express.

    On the Express page, you can manage your Express subscription type, renewal settings, subscription payment method, and even set a subscription renewal reminder.

    Update your Express subscription payment method:

    1. Log in and click Account
    2. In the drop down menu, click Instacart Express
    3. Next to Credit card, click Edit payment method
    4. Click the preferred payment method, or add a new one by tapping +Credit card
    5. Enter the payment information and tap Save Changes

    Cancel or change your auto-renew settings:

    1. Log in and click Account
    2. In the drop down menu, click Instacart Express
    3. Next to Membership Plan, click End Membership
      1. If you think you might change your mind, you can Set a Reminder for yourself about the upcoming membership renewal instead.
      2. If you’re certain you’d like to stop renewal, click Continue to Cancel
      3. Please note that you must have a payment method saved under Credit Card prior to being able to cancel your membership
    4. Confirm your cancellation by clicking End, which will cancel your membership at the end of the indicated date.

    You’ll be taken back to the Express page, where you can view your membership end date. Your Express membership will remain active until this date. You will see that your membership is not set for auto-renewal if you see the ability to Renew Membership.

    If you change your mind before the cancellation date, just return to the Express page and click Renew Membership to turn renewal back on.

    Cancelling your membership renewal will not cancel your active membership for the current period, or issue a refund for a membership renewal charge.

     *For all members, you may cancel your Instacart Express membership within the first 15 calendar days of your paid Instacart Express membership and receive a refund of the Instacart Express membership fee you paid, but only if you have not placed any orders using your Instacart Express membership. If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the Free Deliveries through the end of your billing period.

  • Why are my order charges marked as “recurring” on my card statement?

    For security reasons, our payment processor cannot store a card's CVC on file. By placing the "recurring" flag on the initial charge we are able to to bill your card on future orders without having you input your information each time you place an order.

  • Refunds

    If you have any missing products from or any issues with your order, please contact Community Support immediately to request a refund. We recommend you do so ASAP since we cannot provide refunds or adjust charges on orders after one week (7 days) from when the order is completed.

    Depending on your bank or credit card company, it typically takes between 5 to 10 business days for the refund to process once it’s been issued. If you don't see a refund reflected within that time frame, please contact your financial institution directly regarding their policies on refunds.

    Any refunds applied to your order after delivery will show up in your order receipt. For help viewing your receipt, click here.

  • Can you help identify an unknown charge?

    If you see a transaction on your card associated with Instacart, we can help identify it for you.

    Here are some first steps you can take to identify the charge:

    The charge may be your monthly or yearly Instacart Express membership renewal.

    1. Log into your account and visit Account > Instacart Express
    2. Review the page to see if you have an active Express Membership
    3. Confirm the type of Membership you have. 
    4. Here you can view the Next Payment date, which will help you identify the original charge amount and date.
    5. If you’d like to cancel your Express membership renewal, follow the steps in this article.

     

    The charge may be part of a pending order or completed delivery.

    1. Log into your account and visit Account > Your Orders
    2. Orders will be listed by the date the order was placed. Select View Order detail for the order you want to review.
    3. Scroll to the bottom of the order to view a breakdown of all charges.

     

    Additional assistance

    If you don’t think the charge is associated with your Instacart account, or if you do not have a Instacart account, please immediately reach out to Community Support at help@instacart.com.

    We're happy to help investigate to see if the charges are legitimate or fraudulent. Please contact us with the following information:

    • The last four digits of your card number
    • The date of the unauthorized charge(s)
    • The amount of the unauthorized charge(s)

    We advise reaching out to Community Support before disputing unknown charges with your bank. If a dispute is filed, the associated account will be placed on hold while we investigate the dispute. The account holder will not be able to place any orders while the account is on hold. This process can take upwards of 90 days to resolve during which the account holder will be unable to access the account.

     

  • Terms of Promos and Credits

    The Instacart Terms of Service apply for any and all Instacart promotions and credits.  Instacart reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the Instacart promotions and credits  in the event that Instacart determines or believes that the use of any referral system or use or redemption of the Instacart promotions and credits was in error, fraudulent, illegal, or otherwise in violation of the Instacart Terms of Service. In addition, the following additional terms apply with respect to the specific promotion and/or credit listed below. Offers cannot be combined unless otherwise indicated. The offer redeeming user is responsible for paying any applicable sales tax related to the use of an offer; Instacart has no obligation for payment of any tax in conjunction with the distribution or use of any offer. Offer must be used when placing a order, but the offer may not be applied if all conditions are not met after fulfillment of any order applying the offer.